Support

Frequently Asked Questions

Find quick answers about orders, shipping, returns, product care, and shopping with Furnest.

How can I track my order?

Use the Track Order page or contact support@furneststore.com with your order number and email address.

How long does shipping take?

Most orders are processed within 1-3 business days. Delivery time depends on your location, carrier availability, and the product ordered.

Do you accept returns?

If your item arrives damaged or incorrect, contact us within 14 days of delivery. We will review the issue and help with the next step where eligible.

Are your products safe for pets?

Our catalog is selected for everyday pet homes. Always follow the product instructions and supervise pets when using toys, grooming tools, or accessories.

How do I contact Furnest?

Email support@furneststore.com and include your order number if your message is about a purchase.